Baseus Crystal Phone Case for iPhone 13 Transparent - Black (ARJT000001)

Return Policy

Which orders are eligible for free returns?

Any order in which the customer has received a defective product or a completely wrong product is eligible for free returns. However, the customer needs to place the return request by filling in the form on the ‘Contact Us‘ page within 10 days of delivery of the product.

How long is the return window?

You can initiate a return request for any order till 10 days after receiving the product. Then, depending on whether your order is eligible for free or paid returns, your request will be processed accordingly.

Can you return products ordered by mistake or if you changed your mind?

Yes, we even accept return requests for wrongly ordered products or products that you think you don’t want after receiving delivery of the order. However, the return shipping cost for such orders needs to be borne by the customer (at actual). We shall adjust the return shipping cost against the refund amount.

How to place a return request?

Simply visit our ‘Contact Us‘ page and fill up the contact form. In the subject field, you can mention Return request and your order ID. Alternatively, you can also reach out to us via email at seller.lifeazy@gmail.com or even send us an instant message on the chat box you can see at the bottom right corner of the website. Once we receive the request, we shall process it and generate a return shipping label which will be shared with you over mail. Then all you need to do is pack the product the same way it was delivered to you in any secure packaging and paste this return shipping label on the package. The courier pick-up executive will then pick up the order from your address in the next available pick-up slot for your PIN Code.

When will the refund be processed?

Once we receive the product, we shall verify that the product is in good condition and has not been used or returned. The packaging also needs to be intact and in sellable condition. Once we’re satisfied the above conditions are met and the product isn’t damaged in any way, we shall issue the refund within 2-3 business days after receiving the returned product.